Frequently Asked Questions

How do I register an account?

Registration is simple. Click the "Register" button, fill in your basic information including username, email, phone number, and password. After registration, you can enjoy the welcome bonus.

Can I have multiple accounts?

No, each person is only allowed to have one account. Multiple accounts may result in account closure and bonus forfeiture.

What should I do if I forget my password?

Click "Forgot Password" on the login page, enter your registered email, and follow the instructions to reset your password.

How do I make a deposit?

After logging in, go to the deposit page, select your preferred payment method, enter the amount, and follow the instructions. Most deposits are processed instantly.

What payment methods are available?

We support various payment methods including bank cards, e-wallets, and cryptocurrency. Visit our Payments page for details.

How long does withdrawal take?

Withdrawal processing typically takes within 24 hours. VIP members may enjoy faster processing times. Processing time may vary depending on the payment method.

Is there a minimum withdrawal amount?

Yes, the minimum withdrawal amount varies by payment method. Please check the withdrawal page for specific limits.

What games are available?

We offer over 1000 games including slots, live casino games, sports betting, fishing games, and lottery. Browse our Games page to explore.

Are the games fair?

Yes, all games use Random Number Generators (RNG) to ensure fairness. We undergo regular third-party audits to maintain game integrity.

Can I play games for free?

Many slot games offer demo mode where you can play for free. However, real money games require a deposit.

What is the welcome bonus?

New members can receive up to 100% match bonus on their first deposit. The bonus amount depends on your first deposit amount. See Welcome Bonus for details.

What are wagering requirements?

Wagering requirements are the number of times you must bet the bonus amount before you can withdraw winnings. Requirements vary by promotion. Check individual promotion terms for details.

How do I claim a bonus?

Most bonuses are automatically credited to your account. Some promotions may require you to opt-in or enter a bonus code. Check the promotion details for specific instructions.

What should I do if a game doesn't load?

Try refreshing the page, clearing your browser cache, or using a different browser. If the problem persists, contact our customer support.

Is the mobile app available?

Yes, we have mobile apps for both Android and iOS. Visit our Download page to get the app.

Is my personal information safe?

Yes, we use SSL encryption to protect your data. We comply with data protection regulations and never share your information with third parties without consent. See our Privacy Policy for details.

Why do I need to verify my identity?

Identity verification (KYC) is required by law to prevent fraud and money laundering. It also helps protect your account. See our AML & KYC page for more information.

Still Have Questions?

Our customer support team is available 24/7 to help you